🔗 Share this article ‘Social Listening’: Unilever Aims to Harness Vaseline’s Social Media Breakthrough. Originally found more than 150 years ago in the oil fields of Pennsylvania, the modest tin of Vaseline could hardly be considered an clear candidate for digital platform algorithms. However, its rise as a TikTok talking point has positioned it at the vanguard of an advertising revolution, where major corporations are investing heavily in content creators and reducing expenditure on marketing items in legacy broadcasters. A Journey from Drilling to Digital The petroleum jelly was first manufactured in the 1870s by scientist Robert Cheeseborough, who saw laborers applying to their skin with a residue from oil extraction. Now, a flood of content from users have documented the product’s widespread use in “life hacks”. Promoted as a fix for dirty sneakers or making fragrance last longer, and also a remedy for creaky hinges. Users have even applied it to combat the nuisance of chip seasoning clinging to fingers. Leveraging the Buzz Spotting its digital renaissance, strategists within the corporation amplified the hacks by asking their own scientists to test them and letting the content creators in on the results. Suggestions that it lessened the sting of chili on the mouth were confirmed. This was also the case for ideas it could lengthen scent duration and revive leather bags. Suggestions it could whiten teeth or extend lashes were refuted. The ‘Social Listening’ Strategy Billboards and TV ads would once have dominated Unilever’s advertising drive. Yet this viral episode has helped convince executives to dramatically increase investment in content creators. This tracking of digital spaces to inform business strategy has been termed “social listening”. The company's chief executive, recently appointed, has suggested it is aiming to spend half of its colossal advertising budget on social media content. Evolving With Audience Behavior The company's social media lead, who is spearheading the social media effort, said the company was merely adjusting to novel methods of connecting with customers. She said engaging on social media “without dampening the fun” was essential. “How do brands authentically become part of the conversation? This has perpetually been our aim as brands, back to when people were hanging out their laundry and discussing household products. “The trend is shifting from a mass communication approach, where we would just broadcast out … Now it’s many conversations, various groups. Changes in digital feeds means that these audiences appear specific, however, they are large. “If you can make sure your brand is shared by consumers, talked about by other people, this builds credibility and connection. Creators are critical to that. We are expanding this endorsement system.” A Fundamental Consumption Turn The strategy reflects dramatic transformations occurring in how media is consumed, with the youth demographic spending more time on digital networks than legacy broadcast and print media. The shift is reflected in drops in TV and print advertising. In the UK, commercial funding for leading TV channels have fallen by more than £600m in inflation-adjusted terms since 2019. The Rise of the Creator Economy This further signifies a media convergence as large companies almost become production houses themselves, linking up with numerous influencers to promote their goods. Leon Harlow said: “Naturally, an exodus of attention away from some legacy media and their time is increasingly on digital video and image apps than they are watching live TV or reading print. “Many companies report to us audiences believe endorsements from the personalities they subscribe to over traditional advertisements. That’s a consistent trend.” He said brands could also save money by targeting content creators over big traditional media campaigns, which also permits simpler message refinement to gauge performance. Such methods are increasing. Promotional expenditure on influencer marketing is growing fourfold quicker than the broader media sector. In the US, it has more than doubled since 2021 and is projected to reach substantial figures in 2025. TV's Lasting Role Despite the huge changes, industry figures said they believed television commercials still played a key part to play, as networks still held the capability to shape the national conversation. She added: “One of the highest return-on-investment media opportunities is still major broadcast spectacles. It's not a matter of networks declaring: ‘Our relevance has faded.’ It’s about who’s capturing attention … I think there’s 100% a place for them.”